We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is your personal information and how do we collect it?
Piccolina may collect or hold information received as a result of any dealing, transaction or interaction with you, including:
your personal contact details, such as name, age or date of birth, address, phone numbers, social media identifiers and email address;
any information you provide to us as a result of any transaction or interaction;
your location information, if you permit the website to access location-based services or functionality through the permission system in your device, we may collect the precise location of your device when the website is running in the foreground or background in order to deliver your order or to send you alerts such as the location of your nearest Piccolina store;
details of the items you have purchased from us;
any information you submit for the purposes of participating in promotional programs or collected as part of the administration of any such program; or
any information you provide to us when you place an order via our online ordering service, including credit card or debit card details.
How we collect your personal information
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may also collect in other ways including:
in-store, by phone or email, or via social media;
by submitting online orders through our online ordering service; or
through participation in our promotions.
What Piccolina does with your personal information and why we collect it
We collect personal information about you so that we can provide the best possible customer service experience. We collect, hold, use and disclose your personal information for the following purposes:
to assist in providing goods to you;
to assist in responding to any requests, including complaints that you make to us;
to communicate promotional offers and special events;
to process orders submitted via our online ordering service and process payments for those orders;
for internal administrative, marketing (including direct marketing), product development, quality control and research purposes of Piccolina;
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator or government authority; and
for any other purpose made known to you at the time of collection of your personal information.
Security of personal information
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Who can we disclose your personal information to?
Piccolina may disclose your personal information to:
our employees, contractors or service providers for the purposes of operating our website, fulfilling requests by you, and to otherwise provide products to you including, without limitation, third party payment providers, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; or
any organisation for any authorised purpose with your express consent.
Direct marketing materials
How can you access and correct your personal information?
You may access the personal information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing via firstname.lastname@example.org We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information, we may require identification from you before releasing the requested information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or it if would result in a breach of confidentiality. If that happens, we will give you written reasons for any results.
Third party payment providers
Orders submitted through our online ordering service must be paid for by credit card, debit card or other payment methods via the payment facility provided. This secure payment facility is provided by a third-party payment gateway provider. We do not store your full credit card or debit card details. You can save your preferred payment method through your online ordering account, but our third-party provider will store these details for future retrieval. You expressly consent to us sharing your personal information to any third-party payment provider we engage from time to time.
Piccolina will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
This policy at all times it is not legally binding on Piccolina in any way. From time to time, we may regard it as necessary or desirable to act outside the policy. Piccolina may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Act or other applicable legislation.